Lcm For Cisco Unified Cce

List & Campaign Manager (LCM) is a tool which provides powerful list & campaign management capabilities for the Unified CCE dialer. It also offers outbound capabilities for SMS and e-mail channels over the Unified CCE platform.
Business Benefits of LCM For Cisco Unified CCE :
* Maximizes yield from records
o Increases the number of productive calls to customer
o Enhances business returns
* Increases customer contact points
o Customers can be contacted across multiple channels if voice channel fails
* Enhances customer experience
o Reduce customer abandonment and irritation
o Customers are contacted at the right time and through the right channel