Rap Cti - Orange Software, One Day Deployment | Quick Install, Real-time Reporting, Fast Response, Api Integration
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Product Specifications
| Compatibility | Multiple platforms |
| Deployment Time | One day |
| Features | Quick install, Fast response, High efficiency, Reduced hold time, Shorter calls, Improved experience |
| Integration Type | API |
| Primary Color | Orange |
| Product Type | Software |
| Reporting | Real-time, historical |
| Screen Pop Speed | Milliseconds |
| Usage | Contact center CTI functionality enabling quick installation and deployment. |
Product Overview
Key Features
RAP CTI is designed for quick installation and deployment that enables Contact Centers to become CTI functional in as little as one business day.
Business Benefits of RAP CTI :
* Improve response time to callers
o Screen pop in milliseconds
o Business data triggered by CTI
+ Agents can complete more calls
* Increase operational efficiency
o Agent does not have to validate customer
o Real time and historical monitoring
+ Supervisors can monitor agents real time and ensure quality is maintained
o Business data based reports
* Reduce or eliminate hold time
* Reduce call length
* Handle more calls with the same set of agents
* Enhance customer experience thus reducing call abandonment and attrition
* Reduce agent training cycle and reduce deployment time
Business Benefits of RAP CTI :
* Improve response time to callers
o Screen pop in milliseconds
o Business data triggered by CTI
+ Agents can complete more calls
* Increase operational efficiency
o Agent does not have to validate customer
o Real time and historical monitoring
+ Supervisors can monitor agents real time and ensure quality is maintained
o Business data based reports
* Reduce or eliminate hold time
* Reduce call length
* Handle more calls with the same set of agents
* Enhance customer experience thus reducing call abandonment and attrition
* Reduce agent training cycle and reduce deployment time
Company Details
Established in 2006, Acqueon Technologies Inc. has made a name for itself in the list of top service providers of Software Design in India. Acqueon Technologies Inc. is listed in Trade India's list of verified companies offering a wide array of Acqueon iQ, CTI SDK For Cisco Unified CX, IAssist For Avaya Voice Portal, etc. Contact here for Software Design in Chester, New Jersy.
Business Type
Service Provider
Establishment
2006
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Seller Details
Chester, New Jersy
Executive - Inside Sales
Mr. Harish K
Address
100, Overlook Center, 2nd Floor, Chester, New Jersy, 08540, United States
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