
Rap Cti - Orange Software, One Day Deployment | Quick Install, Real-time Reporting, Fast Response, Api Integration
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Product Specifications
| Compatibility | Multiple platforms |
| Deployment Time | One day |
| Features | Quick install, Fast response, High efficiency, Reduced hold time, Shorter calls, Improved experience |
| Integration Type | API |
| Primary Color | Orange |
| Product Type | Software |
| Reporting | Real-time, historical |
| Screen Pop Speed | Milliseconds |
| Usage | Contact center CTI functionality enabling quick installation and deployment. |
Product Overview
Key Features
Business Benefits of RAP CTI :
* Improve response time to callers
o Screen pop in milliseconds
o Business data triggered by CTI
+ Agents can complete more calls
* Increase operational efficiency
o Agent does not have to validate customer
o Real time and historical monitoring
+ Supervisors can monitor agents real time and ensure quality is maintained
o Business data based reports
* Reduce or eliminate hold time
* Reduce call length
* Handle more calls with the same set of agents
* Enhance customer experience thus reducing call abandonment and attrition
* Reduce agent training cycle and reduce deployment time
Company Details
Business Type
Service Provider
Establishment
2006
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Seller Details
Chester, New Jersy
Executive - Inside Sales
Mr. Harish K
Address
100, Overlook Center, 2nd Floor, Chester, New Jersy, 08540, United States
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