
Mystery Shopping Interaction Audit
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Product Specifications
| Methodology | Mystery Shopping |
| Data Analysis | Qualitative, Quantitative |
| Report Type | Detailed Report |
| Delivery Time | 7-10 days |
| Customer Interaction | Calls/Visits |
| Usage | Call centers, Service centers; Identifies process issues and training needs |
| Compliance | Industry Standards |
| Features | Process Improvement, Identify Issues, Training Needs, Customer Feedback, Sanity Check, Regular Feedback |
Product Overview
Key Features
When answers and insights are required with intricate details on a continuous basis, RAG Scoresa Interaction Audits are highly effective in finding out consumer opinions. Through our carefully designed audit sheets you can specifically identify the areas of strength & improvement alike. Typically used in Call centers and Service Centers, RAG Scores audits the calls as a third party
Our Interaction Audits are ideal for:
a cCall centres - RAG Scores audits the calls as a third party
a cIdentifying process issues
a cImproving productivities
a cIdentifying training needs
We work with you to develop the audit framework to maximize participation
Company Details
Focusing on a customer-centric approach, RAG Scores has a pan-India presence and caters to a huge consumer base throughout the country. Get Finance & Accounts from RAG Scores at Trade India quality-assured services.
Business Type
Service Provider
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Seller Details
New Delhi, Delhi
Partner
Mr. Vijay Jassal
Address
A-193, Defence Colony, opp. govt. girls school, New Delhi, Delhi, 110024, India
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