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Business
Process Outsourcing stands for BPO, and is a subset of outsourcing
involving contracting of the operations & responsibilities of a
specific business to a third party service provider. Originally, the
concept was associated with manufacturing firms like Coca Cola
outsourced large segments of its supply chain. BPO can be typically
categorized into Back Office Outsourcing and Front Office Sourcing.
Back office outsourcing includes internal business functions such as
finance, accounting, human resources, etc., whereas front office
outsourcing is all about customer related services like contact
center services. Today, there are several BPO service providers
engaged in undertaking operations on behalf of their client. You can
access an exclusive database of listed companies offering BPO
services.