The Call Centre Training Handbook
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Product Specifications
| Product Type | Training Manual |
| Dominant Color | Orange |
| Page Count | 200-300 |
| Binding | Paperback |
| Dimensions | 210x297 mm |
| Weight | 500-700 g |
| Author | Julia P. Wilson |
| Usage | Call centre employee training, manager training, HR professional development |
| Features | Call centre training, Expert guidance, Improved performance, Comprehensive resource, Real-world examples, Staff development, Customer satisfaction |
Product Overview
Key Features
We are praised company for Trading and Supplying huge range of The Call Centre Training Handbooks in Mumbai, Maharashtra, India. The Call Centre Training Handbook provides a complete resource for training in contact centres. Based on detailed research and compiled by a team of international experts, it addresses all the key areas of learning and development including
Recruiting and including new staff
Communicating and connecting with the customer
Dealing with difficult customers
Coaching and mentoring
Developing emotional intelligence to handle stress
Measuring and evaluating performance
Each chapter is supported by international case studies from many business sectors, and examples that illustrate the real-world challenges faced by call centres.
Learning and development are essential ingredients that help to ensure the competitiveness and ongoing success of call and contact centres. With many organizations offering very similar products and services, it is the quality of customer care that distinguishes a top-performing company. Achieving this demands excellent training and development for all front-line employee, team leaders, managers and human resource professionals.
Recruiting and including new staff
Communicating and connecting with the customer
Dealing with difficult customers
Coaching and mentoring
Developing emotional intelligence to handle stress
Measuring and evaluating performance
Each chapter is supported by international case studies from many business sectors, and examples that illustrate the real-world challenges faced by call centres.
Learning and development are essential ingredients that help to ensure the competitiveness and ongoing success of call and contact centres. With many organizations offering very similar products and services, it is the quality of customer care that distinguishes a top-performing company. Achieving this demands excellent training and development for all front-line employee, team leaders, managers and human resource professionals.
Company Details
GREENLEAF BOOKSHOP, Registered in 2008 at Mumbai in Maharashtra, is a leading Supplier,Trading Company of Books in India. GREENLEAF BOOKSHOP is one of Trade India's verified and trusted sellers of listed products. With extensive experience in supplying and trading The Call Centre Training Handbook, GREENLEAF BOOKSHOP has made a reputed name for itself in the market with high-quality Assertiveness Skills Training Book, Continuing Professional Development 2-Ed Book, Designing a Thinking Curriculum Book, etc.
Focusing on a customer-centric approach, GREENLEAF BOOKSHOP has a pan-India presence and caters to a huge consumer base throughout the country. Buy Books in bulk from GREENLEAF BOOKSHOP at Trade India quality-assured products.
Focusing on a customer-centric approach, GREENLEAF BOOKSHOP has a pan-India presence and caters to a huge consumer base throughout the country. Buy Books in bulk from GREENLEAF BOOKSHOP at Trade India quality-assured products.
Business Type
Supplier, Trading Company
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Seller Details
Mumbai, Maharashtra
Partner
Mr. Nikhil D. Jogi
Address
Shop No. 4, Ruia Market, Badharmal Ruia Road, Malad (East), Mumbai, Maharashtra, 400097, India
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