Goautodial And Vicidial Dialer Software

We are engaged in offering excellent quality Goautodial And Vicidial Dialer Software to our valuable clients.

Product features :
Predictive Dialing
Allows out bound calling through Predictive dialing.
Systems predict and dial the numbers based on agent availability.
Manual Dial from ScreenFeature providing direct dialing from screen as per requirement by user.
Hang-up/ hold Feature allowing hangup and hold functionality as per requirement by user and campaign.
CTI (Screen Pop; disposition)
CTI feature providing screen pop and disposition assignment to sessions.
Agent Presence management
Feature providing ability to monitor presence of agents in contact center.

Real time monitoring
Feature allowing for real-time performance monitoring.

Reporting
Reporting feature allowing access to various reports generated by system.

Contact List Management
Feature allowing dynamic contact list management as per business requirements.

Multiple campaigns
Feature allowing the ability to engage in multiple campaigns.

Disposition management
Disposition management feature provides the ability to set and assign various dispositions as per business requirement.

User management and assignments
Feature providing the ability to assign and manage various user access.

Conference 3 party
Feature allowing multi-conference functionality up to 3 lines at any given time.