Sap Shared Support Services

Being a leading company of this domain, we are delicately engaged in service providing of SAP Shared Support Services to our valuable clients. Raintek has a well-established sap shared support services framework to meet the demands of support requirements. The main objectives of the shared services concept are as follows:

Provide standardized solutions :
Provide solutions for reducing tco (total cost of ownership)
Adopt best business processes for project requirements
Meet service level agreements (slas) for system and business support effectively
Ensure an effective change management process for configuration/developments
Ensure an effective measurement and tracking process
Provide helpdesk support
Facilitate standardization of business processes
Ensure effective knowledge management
Support the enterprise in adapting to changing business processes
Scope of support


Modules covered:
Sales & ditribution (sd)
human resource(hr)
production planning(pp)
plant maintenance (pm)
material management (mm)
quality management (qm)
financial accounting & controlling (fico)

Business support:
The business support includes maintenance, enhancements, configurations, additional processes and production support for the various sap modules implemented.

Resolution of user queries on carrying on day to day business processes
Identifying need for config changes/additional development/training requirements
Providing transactional work around for issues
Customization changes
Period end supports
Functional upgrades
End-user training

Technical support:
Technical support includes basis support and abap production and development support. This is envisaged to be carried out primarily through raintek delivery center.


Basis support :
System performance-workload analysis, response time etc.
Transport management through sap gui (stms transaction)
User & security management
Batch scheduling & monitoring
Update errors
Db growth verification
Abap dump analysis
Free space analysis
Spool job management
Missing indexes/critical tables
Table reorganization

Abap support :
Maintenance of existing custom developed programs
Performance tuning and optimization
Netweaver consulting services Xi,bi & ep services
Add-on developments reports, forms
Enhancements