Complaint Management Software - Online Web-based System | Customized Complaint Segregation, Escalation Tracking, And Cultural Sensitivity Features

Complaint Management Software

A proper and effective Complaint and warranty Management Software is the backbone in success of a product in dynamic market conditions and most crucial purchase decision of a product is based on quality of offered for the same.

In order to have proper and effective complaint management system demands use of most trusted and proven Service management software which can address all the issues of any complaint received from the customer.

While Complaint Management software takes care of addressing to Product and Warranty related complaints, in a country like India, the same Complaint Management Software need to have various features to match the Indian consumer psychology

For complaint Management Software to be more successful in Indian Business Conditions it has to be having features like keeping record of various Indian religious occasions like Indian Festival dates, rituals to be performed on a festival day, since it is very likely that during those days you are likely to get more product and service related calls

Being an Online Web Based Service Management Software using internet as a platform, this software helps the after sales team to not only a keep track of complaints received from customers, but also the nature of complaint and frequency of complaints.

The Complaint Management Software segregates the complaints based on nature of the complaint which can be differentiated by color coding which appears with each particular complaint nature. This particular feature of software helps to identify and analyse the nature of complaints more effectively.

Software can also segregate the complaint based on severity and priority needed to be given to complaint thereby ensuring that the complaint of crucial and typical nature is dealt with in order of its severity and priority.

Complaint Allocation and Escalation

The complaint management software consists of the feature where each complaint is assigned to a particular Service person and also the next level of escalation to whom a customer can approach in case of not being satisfied with the solution or Services offered against the particular complaint.. All this is recorded in the complaint management software online due to which is it visible to all concerned ensuring additional level of assurance that the complaint is attended promptly and properly.

Product related Problems & Resolutions for same

With the help of a Complaint Management software, a Service person attending to the complaint can easily record his observations and suggestions to rectify the problem and solutions to prevent complaints of similar nature in future.

Online recording of all above helps the information, to flow very smoothly among the other after sales team members who also gets to learn from each and every case.

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