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The Planning Commission in the 11th five-year Plan, which is to be placed before the National Development Council in December, has sought a National Quality and Standardization Authority, which would prepare mandatory and voluntary standards for goods.
I have reasons to believe that it is a good move and is likely to prepare us to meet the international standards, which many a time, our manufacturers/ suppliers happily give a miss to.
It’s a shame that in the past couple of months several consignments from India to the West had to be returned because of inferior quality. We need to take measures to maintain good standards and put a stop to manufacturing sub-standard goods.
I think manufacturers and suppliers should re-think their strategy now. We need to realize that compromising with the quality of goods to increase the profit margins is certainly unethical and is just a short-term measure. Once the buyer/ importer becomes aware of this fact, which eventually he would, he would never buy from the same supplier/ exporter. There is also a fear of being blacklisted in the market.
In short, by trying to pass on inferior quality goods you can end up only on the losing side.
At a time when all exporters are feeling the heat of the rising rupee against the dollar, rejection of goods owing to inferior quality is the last thing one would want to happen. After all, the USP of Indian goods over other nations is the quality of goods we produce. Let’s keep it that way.
Dear Mr. Bikky,
We are situated in One of the gulf countries. We have business links with some of the suppliers in India. Recently we have come across with such a cheating business with one of the supplier with whom we have been dealing since a very long time.
Due to recent hike in rupee value total price structure has been revamped and we have paid new price as per demand by the supplier. Shipment was delayed unduly for about 30 days than instructed.
Consignment has come in after the seasonal business was over. Even then we released the cargo and have found out after evaluation that nearly 40% of the goods are of inferior quality and sizes are also totally wrong to the tune of 2 sizes down.
Further nearly 4 to 5 consignments were re-routed to get the same in time, resulting in financial expenditure which supplier has to bear and we are supposed to get. They always boast about quality supplies and talk about some award received by them in past.
We are trying to contact the supplier, but could not see any response from them. They are just keeping mum with no response to any of our mail or faxes on report sent to them. We would like to know, in this case whom should we contact and take a stern action against this supplier? How do we get back this amount(Our expenditure and the product prices paid for inferior stuff supplied to us)?
Reliance Marketing & Services Co LLC.
Ruwi, Oman
Free Member, Joined :12/08/2006
No of Topics Posted : 2
Reply/Comments : 32
Gentlemen,
My sympathies with Mr Sampath of Reliance. Perhaps they should approach the Indian Embassy in the Gulf!
Regarding supply of quality goods. The present scenario only shows a lot of people closing their eyes on quality in spite of having certifications.
According to my experience, selection of a customer is that much important as selection of a supplier. We are ourselves a victim of non-receipt of payment from customers after receiving our goods, and had to be written off.
On Bikky Khosla's writeup on the Governments move to have a National Quality and Standardization Authority. This will lead to more corruption. We have DGS&D, DGTD, etc, and hardly any work goes on there, and these departments can be given training, orientation.
Yet producing quality goods will depend on the exporter, if they need to extend their reputation.
I am not very sure how this new move on Quality will work. It has to be seen how it will affect the shipment schedules, documentation involved, etc?
The only people who would suffer most are Small manufacturers like us.
But we wish the move success.
Ramamurthy Iyer
PARAFLAT MACHINES MANUFACTURERS
Chennai, India
Paid Member, Joined :11/15/2003
No of Topics Posted : 0
Reply/Comments : 6
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