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Garments ordered from Delhi, were not supplied as perescribed. Order was given for assorted sizes 8-18 but the supplier supplied 2266 garments label on them free size.
After contacting the supplier, first he denied then he says send it we will repair it, I donot understand you can make larger to smaller but how he will make small to large. If he donot send back the right stuff or send messed up stuff, then what will be the procedure. Order was for US$6900 and with customs and freight, it costed me approximately US$10000.
My question is, is there any repreive if suppliers donot provide the good as ordered. Because other one also filled up 10% of the order with not ordered goods, on asking said they were not ready yet.
It is really disappointing to do business with indian suppliers.Out of seven suppliers 3 have provided accurately and 4 have not.
Free Member, Joined :03/30/2007
No of Topics Posted : 1
Reply/Comments : 5
Its advisable to get third party inspection done before goods are shipped ,it does cost a little but its well worth it.
FRAME 2 FAME PRODUCTIONS
New Delhi, India
Free Member, Joined :07/28/2006
No of Topics Posted : 2
Reply/Comments : 9
Any advise , what I can do to make this wrong , right. $10000 worth of order is sitting because of one size only , bit was ordered 8-18 sizes. approximately 2600 garments all same size.What action can be taken , so supplier either provide me the sizes I ordered and other foriegn importers are not deceived by Indian suppliers.This type of unfair trade practise is not good and healthy for India's reputaion.
Free Member, Joined :03/30/2007
No of Topics Posted : 1
Reply/Comments : 5
dear sir,
though it has happened with you, most of the indian exporters are reliable. in case of garment, importers should have a buying agent/third party inspection/sample approval(say 12 pieces each)
you can also visit supplier for first two three consignment.
i do not think, much can be done except publicing exporter name. you can also approach international court of law.
Free Member, Joined :09/15/2004
No of Topics Posted : 5
Reply/Comments : 8
Thankyou very much .
I went to India, met with the supplier and gave the order.That was my first order, now I understand why foriegners donot believe in indians. That must be the reason to get every thing in writing , instead of trusting.Now I am experiencing it myself.Please advise or suggest , that must I send back the consignment to him back or not.I also wrote to trade me help desk. He was not repling to my mail but when trade india worte to him, then first he denied and then he said okay you can send, we will repair them. How can he make small to large.
Free Member, Joined :03/30/2007
No of Topics Posted : 1
Reply/Comments : 5
Dear Sir,
if you already have paid him ( you should always mention name every where you write , so that people are aware of him), sending back will be just another expenditure. if the exporter is sincere, he would have made new one and supplied you back. money is not important in regular business. if you send bank small size, he may do something and send you back or even he will not send you.
It seems, neither you have asked for quotation, nor you have given any written order. If you have been cheated by a single exporter, it might be circumstances but pls. do not blame complete Indian exporter community. India is one of the largest exporter of garments and we are not cheating every one. even wall mart, k-mart sources from India, now unless there is legal pressure , your exporter do not seem to be of any help to you. even if you take legal opinion, there will ask for proof to justify your claim.
so, if you can sell the garment on discount in your local market, you can try and ask the exporter to make new one and send you, in future try to appoint a buying agent and see that you are satisfied before you make payment.
Free Member, Joined :09/15/2004
No of Topics Posted : 5
Reply/Comments : 8
Thank you Mr Tehran. I will use your advise next time. I am trying to sell at cost price but even if I see at cost it will take me long time, as there is too much good quality available at competitive prices, it is not easy to sell 100 items per design in one size only. Not only one size stock but workman ship is also not up to the standard. When one is ordering through exporters, quality should be maintained, otherwise their exporting licence must be cancelled.
My Supplier was from new Delhi. I went to India again to do my orders in August 2007 and I went to see the owner of the business. I took with me some garments to show him. I told him, why they were not provided as per order. He said, I don't know when my son comes I will talk to him and let you know. He never contacted me after that.I wrote email. there was no reply to that and try to phone and did not exceed in that either.It appears neither he is interested to replace or do any thing about it.
Free Member, Joined :03/30/2007
No of Topics Posted : 1
Reply/Comments : 5
Dear Sir,
as i understand u are concerned about two problem,
1. material NOT received as per order.
2. Short supply of material.
to solve these problem, u may follow following:
1. when u place order, everything should be clear. for example, if one piece weight is 200 grams, your consignment net weight should match it. further u can have a person representing u have judge , whether he is reliable or not. once u find a reliable person, maximum problem is solved.
second point is the appointment of reliable clearing agent. in India, there are chances where some one will remove during inspection, but if the manufacturer sends one pieces as sample and if is present at the time of inspection and get them sealed , this problem will not occur.
in case u require cotton shirts, i can help u and u can write to me.
Free Member, Joined :09/15/2004
No of Topics Posted : 5
Reply/Comments : 8
Thank you Mr Pradeep. I will contact you for cotton shirts, if they are for ladies. As you said in your previous letter, I must mention the name of the supplier and I did so in my yesterday's comment but it looks like my letter was censored and supplier name removed. His company name is Inira expo International. Mr Sadh is his name.
Free Member, Joined :03/30/2007
No of Topics Posted : 1
Reply/Comments : 5
We noticed our company name posted on tradeindia.com Discussion Forum for which we have few questions:-
Question for tradeindia.com :
How can you post our company name without any evdience against us??
Can anyone post anything against anyone false or abuse anyone through your website ?
Is your website just to entertain people who have lot of free time ?
We would like to see your website be good network for buyer-seller meet and not come up with disputed wrong matters. Neither we or any good reputed organization with high work load have time to post such queries or reply to them. This is our last reply to M/s Beads & Baubles and Trade-India regd. this matter.
Customer :
=================
Mrs. Jyoti Sondhi
Beads & Baubles
Auckland, New Zealand
=================
1. Goods were supplied to customer in Nov. 2006- Complaint recd. Saturday, May 12, 2007 1:58 AM
Was customer not aware in this mean time that goods have size problem ??
2. Customer never ordered different sizes but one free size, Our company do not accept order below 400 pcs. per color in one size. We accepted order in one free regular size only. Order is too small to even when customer need to produce in different sizes.
3.Customer claim that size is small, No size chart was provided to us for free size. We were ordered to manufacture regular free size as per normal.
4. We have replied to customer many times and explained all details.Further can not waste time in wasted argument again and again.
5. Question for :
=================
Respected - Mr. Pradeep Kumar
Proprietor KHYATI ENTERPRISES
Delhi, India
=================
How can you write comments without knowing any details (other side of coin) ?
Free Member, Joined :04/01/2004
No of Topics Posted : 0
Reply/Comments : 1
This type of situation has been faced by us many a times. initially we just disposed the items at cost or below cost thinking that future transactions would be taken of by the supplier. But it seems that they are habituated to supply totally inferior stuff or deviate totally from the ordered specifications, resulting into repeated supplies with stuff not required.
This type of negligence, or habit should be brought in limelight. and that is what Mrs. Jyoti sondhi has done. If it is a mistake on Mrs. Jyoti, why not prove that. and if Mr.Sadh is at wrong side, he should bear the loss part. it always happens that supplier goes without any loss and buyer usually is at receiving end. Suppliers should understand that when one buyer is placing an order, prepared to invest into it with a faith in supplier, it is duty of supplier to keep the same intact, so that buyer comes back to him/her again. On the contrary, within indian suppliers, habituated attitude is to just claim themselves always right whenever these type of disasters happen. Usually these suppliers are not manufacturers, but just sourcing agent, who after getting orders source the stuff from somewhere, and just do not bother to check what is inside. Knowingly also they just pump out and get rid of the stuff to the buyer. Like this things end up with just one single transaction.
Mr. Jyoti is right in every aspect to bring the name of supplier in light. So that other buyers also take care in dealing with such people. if Mr. Sadh feels that he is right, he should have submitted the proofs and get the things sorted out before it has come to this stage.
You are mentioning about the time gap for information. It is a usual practice to inform the supplier about discripancies by telephone. when they do not own up the mistakes, then documentary correspondence follows. Yes, this is a mistake by mrs. Jyoti that she did not put up the matter to you in written as soon as she discovered this.
Reliance Marketing & Services Co LLC.
Ruwi, Oman
Free Member, Joined :12/08/2006
No of Topics Posted : 2
Reply/Comments : 32
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