Smart Support Services

Smart Support Services are aimed at identifying problems before or immediately after they occur, and arm the customer with options that he never had before. For large IT installations, it is vital that support staff know about outages before customers call. It requires an extensive monitoring system that keeps track of all the vital parts of the infrastructure -- be it network, server hardware, or software. When a piece of hardware fails, replacement by warranty may take a few days. We have an immediate replacement option that removes the requirement to stock standby equipment. If your damaged equipment was not under warranty with us, we provide an immediate rental service so that the customer can take control of the situation.