Dialers Services

Dialers is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. A dialer automatically inserts and adapts the numbers depending on the pre-programmed data, allowing the user to subscribe to the service providers at his wish and feasibility.

Gaytes Dialer Solutions are integrated with switching systems ( EPABX or Server & ACD ) to monitor agenta s status and its activities. Optimize agent utilization and thus enhance Call center productivity.

Gaytes Dialer Solutions :

a c Auto Dialer - Phone system delivers a pre-recorded message to live answers and answering machines. If another call status is detected (busy, etc.), our phone systems can reschedule the call for a later time. Simple messages can be delivered or the call recipient can be presented with an IVR script that accepts touch phone responses.
The remaining auto dialer techniques are used in conjunction with call center phone agents. These agents are either local to the contact center or can be working from home or in remote locations.

a c Preview Dialer - Phone agents view call information prior to the call being placed. The agent can decide not to initiate the call.