
Customer Care Management Services
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Product Specifications
| Service Level Agreement (SLA) | 99.9% |
| Response Time | Under 24h |
| Channels Supported | Phone, |
| Team Size | 50+ |
| Technology Used | Cloud-based |
| Geographic Coverage | Pune, India |
| Usage | Customer account management across the lending lifecycle, including origination, processing, servicing, and default management. |
| Features | Reduced wait times, Improved support, Risk mitigation, Compliance boost, Enhanced efficiency, Cost reduction |
| Payment Terms | Cash Against Delivery (CAD), Cash in Advance (CID), Cheque, Cash Advance (CA) |
| Sample Policy | Contact us for information regarding our sample policy |
| Main Export Market(s) | Asia |
| Main Domestic Market | All India |
Product Overview
Key Features
A few potential methods services could make a distinction:
reduce provider time (e.g. time from utility to budget to be had to be used) by leveraging 24x7x365 processing
improve customer support (e.g. call wait time) by means of adding the front-office body of workers and outsourcing lower back-workplace paintings
lessen danger and improve regulatory compliance by guide in default control sports, thereby decreasing loss from delinquency
SLK worldwide gives assist in all of the regions of the purchaser lending price chain, which includes in the purchase of the account (origination), processing the transaction and payment, servicing the account, in addition to default management.
Company Details
Focusing on a customer-centric approach, Slk Global Bpo Services has a pan-India presence and caters to a huge consumer base throughout the country. Get Customer Relation Services from Slk Global Bpo Services at Trade India quality-assured services.
Business Type
Service Provider
Establishment
2000
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Seller Details
Pune, Maharashtra
Team Leader
Mr. Shantaram Dattatray Gawade
Address
6th & 7th Floor, Bldg No.2, Commerzone, S No.144/145, Yerawada, Samrat Ashok Road, Pune, Maharashtra, 411006, India
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