Interactive Voice Response System (Ivr)

We are successfully established distributor, supplier, trader and service provider of a wide range of Interactive Voice Response System (IVR) in New Delhi, Delhi, India. Our Interactive Voice Response System (IVR) is a fully automated service that runs according to your customized patterns and needs. With Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow customers to access information and conduct transactions virtually around the clock. It helps you integrate and automate your whole supply chain and provide information to your customers 24/7. IVRS is entirely automated and user-friendly system, which automates some or all of your customer interactions to help improve the service you provide to your customers and in turn reap the advantages.

Features:

* Easy to use GUI Interface
* Support for Multiple languages
* User defined rule based routing i.e. IVR can automatically play customer defined options based on the data captured (CLI) or entered by the subscriber
* Route the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc. Customers dialing details and presents them to ACD or CTI directly to make routing of calls easier by identifying the calls, i.e. by identifying the customers from DNIS, CLI, ANI or internal Calls.