Customer Service/ Support Software
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Product Specifications
| Software Type | SaaS |
| Deployment | Cloud-based |
| User Interface | Web-based |
| Integration | API |
| Database | SQL |
| Security | AES-256 |
| Usage | Manage customer complaints, track support tickets, schedule service calls, generate reports and track customer visits. |
| Features | Issue Tracking, Ticket Prioritization, Staff Scheduling, Report Generation, Visit Tracking |
Product Overview
Key Features
Customer service automation helps you to manage customer complaints centrally. All customer complaints can be logged into the system with simple reference number and can be linked to customer account module for reference. Support tickets can be prioritized as per need and will be useful to plan service support staff work schedule. Customer visit details can be tracked along with customer tickets and time spent on all support tickets can be used for report generation. Service calendar functionality can be used for planning service calls based on staff availability.
Company Details
CRATIO SOFTWARE PVT. LTD., Established in 2009 at Chennai in Tamil Nadu, is a leading service provider of Software Design in India. CRATIO SOFTWARE PVT. LTD. is one of Trade India's verified and trusted names for listed services. With extensive experience in the field of Software Design, CRATIO SOFTWARE PVT. LTD. has made a reputed name for itself in the market with satisfactory CRM Software, Customer Service/ Support Software, Lead/Sales Enquiry Management, etc.
Focusing on a customer-centric approach, CRATIO SOFTWARE PVT. LTD. has a pan-India presence and caters to a huge consumer base throughout the country. Get Software Design from CRATIO SOFTWARE PVT. LTD. at Trade India quality-assured services.
Focusing on a customer-centric approach, CRATIO SOFTWARE PVT. LTD. has a pan-India presence and caters to a huge consumer base throughout the country. Get Software Design from CRATIO SOFTWARE PVT. LTD. at Trade India quality-assured services.
Business Type
Service Provider
Establishment
2009
GST NO
33AAFCC2900D1ZF
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Seller Details
GST - 33AAFCC2900D1ZF
Chennai, Tamil Nadu
Director
Mr. Suresh Shamalan
Address
No.52, First Main Road, New Colony, Chromepet, Chennai, Tamil Nadu, 600044, India
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