Om Traders - Gwalior

An Introduction

Mr. Madhur Panday, the Proprietor of Om Traders saw a dream of fulfilling the demands of millions of consumers for delectable food products that are not only packed with flavors, but are free of harmful additives. For transforming this dream into reality, he stepped into the market as a trader and began offering consumers with Ir36 Long Grain Rice, Pulses, Wheat, White Onion, Non Basmati Rice, Ir64 Parboiled Long Grain Rice and Cashew Nut, just to name a few. It is quite difficult for people to place their trust on a newly incorporated company; but due to our quality assured products, we have secured our place in the hearts of many people today. We give all the credit of our success to the manufacturers with whom we are associated with and rely upon for the sourcing of the best assortment of food products. Our philosophy has always been to believe in actions rather than words and following this, we make our customers happy by making promises and honoring and delivering on all our commitments.

Achieving Customer Satisfaction

As per the belief of our management, the best way to ensure maximum customer satisfaction is to ask the customers themselves and collect their suggestions and feedback. Through these feedback and suggestions, we with the help of our researchers aim to find solutions that will help us improve our marketing strategies and provide our customers with  food products that are high on quality and lower on prices. By fulfilling the demands of our customers as per their suggestions, we not only stand up to their expectations but end up exceeding these expectations. Some other options using which we achieve maximum client satisfaction are as follows:

• Conducting surveys to get the opinions of our clients about our offerings.


• Optimizing our present state of affairs.


• Understanding the requirements and expectations of our customers.


• Using the best distribution network.

Hygiene Maintenance

Good food hygiene is an essential
practice and maintaining it is a basic rule that is followed by us at
our premises. In order to ensure that food items offered by us is safe for
consumption and free of germs, we clean our premises thoroughly using
the best cleaning products. By maintaining the hygiene of our
infrastructure, we ensure that everything that is served by us is totally safe
for consumption.