Green Interactive Voice Response (Ivr) Solution

*astTECS Interactive Voice Response (IVR) Solution is cost effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *astTECS IVR can be used to automate a wide range of business applications. It is best suited for enterprises, Tele-banking, travel, Telphonic transaction, telecom etc. and reduce the cost of common sales, services, collections, inquiries and support calls .

Benefits
a c Intelligent call routing allows your customers to reach the right agent every time they call.
a c Integrate your IVR system with internal applications to improve your call center operations.
a c Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
a c Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
a c Reduce idle time in your call center with outbound campaign management.

General Features:
a c Custom greeting support
a c Multi-language voice support
a c Custom music on hold
a c Managing voice mail via phone or web interface
a c T1, ISDN, analog and SIP/VoIP support
a c Multiple codec support (G711alaw, ulaw, G729, GSM)
a c Automate an outbound call campaign
a c Built in conferencing solution
a c Hosted IVR solution
a c Flexibility to create upto 9 levels and sub-levels
a c Seamless integration with existing PBX