Helpdesk Management Service
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Product Specifications
| Service Type | Managed |
| Support Level | 24/7 |
| Personnel | Competent |
| Incident Response | Fast |
| Resolution Time | Prompt |
| Usage | IT Helpdesk Support for Clients |
| Scalability | Flexible |
| Features | Incident Management, Problem Resolution, Vendor Follow-up, User Support, Call Tracking |
Product Overview
Key Features
We offer Helpdesk Management Service through a small workforce to promote a client's existing employees, to deliver managed operations. The operations are always managed by competent personnel who are shortlisted for posting only after the check of credentials, capabilities and trustworthiness.
On-site Helpdesk is available with following:
Single point of contact to all Customersa IT requirements.
Support to users including call-logging, call-execution through support engineers.
End to end incident management with ownership till resolution.
Vendor Follow-up, dispatch, call escalation & end-users notification..
Assistance for problems pertaining to operational procedures for the processing environments.
Call tracking & call closure
Our IT Service Desk handles incidents and service requests, with its world class infrastructure support, as well as provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing IT service desks to implementing new ones, consolidating IT service desks to incorporating web-enabled support.
On-site Helpdesk is available with following:
Single point of contact to all Customersa IT requirements.
Support to users including call-logging, call-execution through support engineers.
End to end incident management with ownership till resolution.
Vendor Follow-up, dispatch, call escalation & end-users notification..
Assistance for problems pertaining to operational procedures for the processing environments.
Call tracking & call closure
Our IT Service Desk handles incidents and service requests, with its world class infrastructure support, as well as provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing IT service desks to implementing new ones, consolidating IT service desks to incorporating web-enabled support.
Company Details
HI-TECH AUTOMATIONS PRIVATE LIMITED, Established in 1990 at New Delhi in Delhi, is a leading service provider of Others in India. HI-TECH AUTOMATIONS PRIVATE LIMITED is one of Trade India's verified and trusted names for listed services. With extensive experience in the field of Others, HI-TECH AUTOMATIONS PRIVATE LIMITED has made a reputed name for itself in the market with satisfactory Helpdesk Management Service, Infrastructure Management Service, etc.
Focusing on a customer-centric approach, HI-TECH AUTOMATIONS PRIVATE LIMITED has a pan-India presence and caters to a huge consumer base throughout the country. Get Others from HI-TECH AUTOMATIONS PRIVATE LIMITED at Trade India quality-assured services.
Focusing on a customer-centric approach, HI-TECH AUTOMATIONS PRIVATE LIMITED has a pan-India presence and caters to a huge consumer base throughout the country. Get Others from HI-TECH AUTOMATIONS PRIVATE LIMITED at Trade India quality-assured services.
Business Type
Service Provider, Distributor, Supplier
Employee Count
50
Establishment
1990
Working Days
Monday To Saturday
GST NO
07AAJPK2707K1ZN
Payment Mode
Cash Advance (CA)
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Seller Details
GST - 07AAJPK2707K1ZN
New Delhi, Delhi
Accepts only Domestic inquiries
Director
Mr. Samarth Vip
Address
B-12- Greater Kailash Enclave - 2, Basement, New Delhi, Delhi, 110048, India
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