Call Center Electronic Dialer

Call Center Dialer

• *ast c5 – Up to 5 agents, asterisk installed, 4U chasis.
• *ast c10 - Up to 10 agents, asterisk installed,4U chasis.
• *ast c30 – Up to 30 agents, asterisk installed, 4U chasis, Rack mountable server.
• *ast c60 - Up to 60 agents, asterisk installed, 4U chasis, Rack mountable server.
• *ast c100 - Up to 100 agents, asterisk installed, 4U chasis, Rack mountable server.

Add on features:

• Vicidial – is a call center solution for both inbound & Outbound call center solution
• GSM integration
• PRI integration
• V Logger - Voice logger, a digital multi-channel voice logging, call monitoring and recording software.
• CRM – a Customer relationship management software
• A2Billing – is a prepaid calling card platform.
• Call Center Dialer Technical Specifications

Interfaces:

• Network interface: 2X Ethernet 10/100 base-RJ-45
• ISDN: PRI interface (optional)
• Mobile: 4GSM (optional) 1 antenna/4 channels, 1 SIM/channel

Protocols:

• VoIP: SIP, H.323, MGCP, SCCP, IAX2
• ISDN: PRI DSS 1 (Q931, National variant)
• Mobile: GSM 850/1800/1900 MHZ channels.

Codecs:
ADPCM, G.711(A-Law & u-Law) G.722, G.723.1 (pass through),G.726, G.729(through purchase of a commercial license), GSM,iLBC, Linear,LPC-10 Speex
PRI Card:
T1 / E1 port with optimum PCI interface.
Dimensions:
4U form factor chasis.
Size:
4U: 483x177x450 mm
Mounting:
19" Rack
Power:
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W
Temperature Range:
0-50°C

Call Center Dialer Highlights

• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Voice Logger
• Voice Blasting
• Hosted Dialer Solution
• CRM Integration
• SMS Integration
• Live/Current agent monitoring
• Report and Campaign statistics
• Voice mail to