Lucep Pte Ltd

VirtuaQ is a smart queue management system implemented by global banks, insurance companies, utility service providers & government offices. With VirtuaQ, customers can queue or book appointments via WhatsApp, SMS, mobile app or website before they arrive at the location. It reduces perceived wait times and improves customer satisfaction, as customers can wait virtually while on the way. Customers will also get updates and be able to manage themselves in the queue all via WhatApp & SMS. The unique proposition of VirtuaQ is that it is hardware agnostic & integrates easily with existing hardware & its services can be accessed by any device that runs a web browser like Chrome, Safari & Opera. With VirtuaQ, the business can: Minimize customer waiting times; SMS, Mobile App, Internet Queuing & Appointments Personalized customer greeting Track customer engagement and interests online, in-app, over SMS, on the telephone, and in-branch and present this to staff during the engagement Big data and statistics to track your customers and employees Receive immediate notifications of SLA breaches or dissatisfaction