Iso 10002-2007 Certification

ISO 10002-2007 CertificationISO 10001:2007 customer satisfaction management system & ISO 10002-Complaint handling system.This guidelines draws focus onDesigning Customer Feedback/complaint handling system.Interpretation of the feedback parameters/complaint parameters.Data Analysis of the feedback/complaint root cause.Continual Improvement projects based on the feedback/corrective actions.In todays competitive world the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is have an efficient customer satisfaction management system and an effective customer complaint handling system.ISO 10001 is the standard for how an organization manages its customer satisfaction process and ISO 10002 talks about how an organization manages its complaint handling system.