Bpo Consultancy Service

Process Details: First Level Collection Process
Nature of Call: Outbound call to the existing customer and reminding them to make the payments on the due date.
Number of Agents: 20
Number of calls per day: Each agents has to take 120 connected calls per day. If ita s doesn't happen then they need to clarify to the bank what was the reason they couldna t achieve it.
Penalty clause: Not there.
Termination Clause: Only if the center is closed without prior information more than 3 days the contract will be automatically terminated.
Calling Minutes: Will be paid on actual. The centers submit the invoice for the same.
Payouts: Rs 170 per hour.
Payments: After invoicing 30 days.

Signup Procedure:

1) The centers need to come to Bangalore; there will be 1 round of meeting & after meeting
Center can check the agreements of Citibank signed with the L1 Company. Once they verify everything then the company will share the SLA.
2) All communications and reporting will be done with the Citibank officials.
3) The signup will happen through a vendor who has bagged this contract & also PFA of CITI Bank SLA Draft Copy of terms & conditions
Consultancy: 6.00Lac & 3% royalty

Note: For Information Kindly Contact us.