Shopsurya.com is a leading online store in India. Founded by the collaborative efforts of Mr. Pankaj Chaudhary and Mr. Neeraj Goyal, this e-store was launched with the mission of fulfilling the latest buying requirements of consumers. At ShopSurya, we provide a variety of Home & kitchen appliances including classic models of cooktops and chimneys which are manufactured with the finest quality. ShopSurya online store provides the range of daily use products including Mobile phones, Home & kitchen appliances, kids & toys products, and other lifestyle items. Mr. Neeraj Goyal Director of Shri Balaji Technworld Co., is a renowned businessman who is standing at the top position in the field of development and sales of appliances in India. Started with the business of appliances, Mr. Neeraj GoyalÃÂÃÂcontributions in manufacturing and promotion of Gas geysers are appreciated nationwide. With his dedication and hard work, he had developed and introduced various Induction cookers in their modified versions. Today, Neeraj Goyal is holding a design patent for utilizing his innovative approach in the production and improvement of gas geysers. His concepts and keen interest in product development led him to come up with the best-quality and durable products for the nationwide consumers. Mr. Pankaj Chaudhary is a professional techno-Manager & pro-efficient entrepreneur and he is holding the profound knowledge in the areas of Manufacturing, Training and Consulting services. With the in-depth understanding of coining new business and start ups, Mr. Pankaj Chaudhary had utilized his own business strategies including HR, marketing and customer preferences. Under the management of Mr. Chaudhary and Mr. Goyal, the team of professionals at ShopSurya is always active for serving their customers from the wide areas of the country. Company Profile At ShopSurya, our products are quality-checked and specially designed for daily usage. Knowing the demand and requirement of products, we offer these budget-friendly products through our fastest home delivery services along with complete guarantee and customer satisfaction. Business Idea Honesty, Innovation, New Concept Quality Policy: Upgrade Products Quality Nature Of Business: Manufacturer & Trading of home Appliances and Mobile Phones Business Policy: Best Quality & Most Competitive Prices Registered Brand Name: SURYA Quality Objectives and Planning The focus is achieved through following quality objective: Reduction in Rework / Rejection Meeting customer delivery schedule Increasing customer satisfaction Upgradation of employees competence by imparting training Customer Satisfaction To the extent possible, the organisation monitors information relating to perception as to whether the organisation has met customer requirements. The information used for assessing customer satisfaction is as below: Repeat orders Customer complaints Feedback from customer Customer visit to our premises Organisationrepresentative visit to customer. The information regarding above shall be discussed in the MRM for improvement as considered necessary.